Managed IT Services

MAINTAINING & MANAGING YOUR PCS, MACS & SERVERS

Your servers, computers and personal devices are the backbone and heart of your business.  Business Computer Services is comfortable with all your desktops, laptops, work stations and operating systems.  Our specialized team is ready to manage and maintain them all.  Allow us to keep your drivers, software and licenses up to date while integrating new equipment with old.  We ensure your environment is optimized for both PC and MAC.  In the end, your businesses IT running smoothly is our benchmark and what we stand for.  Managed IT. Simply Delivered

MAC & WINDOWS SUPPORT FEATURES

REMOTE & ONSITE SUPPORT

  • Emergency and after hours
  • Multiple levels of support plans
  • Onsite, offsite and remote
  • Preventative

REMOTE PATCHING & MAINTENANCE

  • Support response time
  • Asset management & inventory
  • Dedicated account manager
  • Full reporting
  • Online trouble ticket management
  • Warranty management

ANTIVIRUS & MALWARE PROTECTION

  • Antivirus definitions alerts
  • Performance
  • Security
  • Upgrade alerts

OS & APPLICATION INSTALLATIONS

  • 24/7 security monitoring
  • Antivirus monitoring and updates
  • Authorization and authentication
  • Backup and disaster recovery
  • Patch management
  • Vulnerability audits

BENEFITS OF MANAGED IT SUPPORT

  • EMPOWERMENT

    We work proactively and closely with your staff to ensure they understand how to use their machines and applications. If there’s a failure, we spring into action to get your team up and running as quickly as possible.

  • SECURITY

    Our PC and Mac IT support specialists remove spyware, adware and viruses before they can cause damage. We audit patches, ports, passwords and firewalls. We inventory hardware and software assets, track your warranties and service contracts, and provide security updates and software installations.

  • PEAK PERFORMANCE

    We constantly monitor every functional network component, from routers, firewalls and switches to IP-based phone systems, and more. We are just as vigilant with critical desktop events and mission-critical applications, antivirus and software patch alerts.

  • QUICK RESPONSE

    Our response time will always be within the time frame outlined in your plan. Once we learn of an issue, we determine if we can resolve it remotely or if an onsite visit is necessary. Either way, we respond in compliance with our promise to keep you up and running 24/7.

  • SUPPORT YOU CAN COUNT ON

    Desktop and workstation support is available by phone or live remote control. Our IT support specialists remotely diagnose and resolve issues more than 95% of the time and is covered in our standard MSP. If onsite IT support is required, where there when and where you need us.

Managed IT. Simply Delivered